Got questions? We've got answers.
SafePay was built to make getting paid simpler and safer for service pros. Here's how it works.
Do I need a lawyer or a contract to use this?
Nope. Every SafePay deal includes a clear summary: what the job is, how much it costs, and what needs to happen. It’s like a lightweight contract — no paperwork, no legalese.
Can I use SafePay even if I already agreed to the job?
Yes. If the work hasn’t started or you're mid-way, you can send your client a SafePay link and get them to fund the rest safely before finishing.
Will my clients freak out about needing to sign up?
Some might hesitate — until they realize it protects them too. Their money stays safe and only moves when they’re happy with the job. That’s a win-win.
What if the client lies or tries to claim I didn’t finish the job?
If there's a dispute, we look at the job summary, message history, and any photo or video evidence you’ve shared. It’s not your word vs. theirs — it’s what’s documented.
Has SafePay actually helped people win disputes?
Yes — multiple times. Our team has real humans reviewing cases. As long as you’re honest and provide proof, SafePay can make sure you’re not left hanging.
Do I need to upload photos or videos every time?
You don’t have to, but it’s smart. A few before/after photos or progress notes go a long way if there’s ever an issue — and they make you look more professional too.
How much is this going to cost me?
There’s no monthly fee, no setup charge. We take a small percentage from both sides only when a deal goes through — that helps us keep the platform safe, secure, and supported by real humans.
Why do I have to pay a fee and my client does too?
Because SafePay protects both of you. The small split fee keeps everything neutral, fair, and trusted. And hey — it’s way cheaper than losing $10K on a handshake deal.
Can I just bake the fee into my quote?
100%. A lot of service pros add it to their total and let the client know it’s for secure payment handling — clients usually appreciate it.
Where’s the money actually held?
Funds are held in a neutral, secure account powered by Stripe — one of the most trusted payment platforms in the world. Neither you nor the client can touch it until the job’s confirmed done.
Is it worth using this for a small project, like $200 or less?
Yes — small projects benefit just as much. The platform streamlines communication, keeps everything organized, and ensures both sides stay accountable, even on quick or low-budget tasks.
Can I trust this with a $20,000 project?
Yes — we’re designed to handle high-ticket jobs just as securely as small gigs. Everything is encrypted, verified, and held by a regulated payment partner.
Is this a contract or legal service?
No. SafePay is a secure payment tool — not a law firm. But it does give you protection similar to a basic contract, without all the legal headaches.
How fast can I start using this?
You can create an account and send your first deal link in under 2 minutes. No calls, no onboarding sessions — just click and go.
Can I try this with one client before switching everything over?
Definitely. Use it on one job. Once you see how easy it is — and how stress-free payday feels — you’ll probably never want to go back.
Still have questions?
We're happy to help. Reach out to our team or join the early access list to see how SafePay can protect your next job.